01
Flexible policy
Full refund if you cancel at least 1 hour before your start time. No refund after that.
Legal
Refund Policy
Our policies, explained in one place.
Last updated: 1 January 2025
Summary
Our Promise
Every parking space shows its cancellation policy (Flexible, Moderate or Strict) before you book. If the owner cancels your booking, you always get a full refund.
02
Moderate policy
Full refund if you cancel at least 24 hours before your start time. 50% refund if you cancel later, up to the start time.
03
Strict policy
50% refund if you cancel at least 24 hours before your start time. No refund after that.
04
How refunds are paid
Refunds go back to your original payment method (5–7 business days) or, if you paid from your Parkafella wallet, straight back to your wallet.
05
Cancellation by Parking Owner
If the parking owner cancels your booking, you get a full refund whatever the policy.
06
No-Show
If you fail to check in within 30 minutes of your scheduled start time, no refund is issued.
07
Technical Failure
If a payment is charged but booking isn't confirmed due to technical error, the charge is automatically reversed within 24 hours.
08
Disputes
If you believe a refund was incorrectly denied, raise a dispute through support. Our team reviews all disputes within 48 hours.
Get in touch
Need a little clarity?
Write to support@parkafella.com.
Parkafella Technologies Pvt. Ltd., Chennai, Tamil Nadu, India.